Question 1

What is TAC Flow, and how does it change the way I manage my fleet?

Accepted Answer

A cloud operations platform that turns paper maintenance records into a database linked to a scan code on every asset — moving you from reacting after a breakdown to preventive maintenance scheduled on actual operating hours.

Question 2

Is the system only for contracting companies?

Accepted Answer

No. It serves transport and logistics, factories, equipment rental companies, government fleets, and any organization that depends on the daily readiness of its assets.

Question 3

What languages does the system support?

Accepted Answer

The public pages before sign-in support Arabic, English, Urdu, and Hindi. The admin panel after sign-in is fully Arabic, since its operations and approval terminology was built for the Saudi market.

Question 4

Do I need special hardware to run the system?

Accepted Answer

No. The system runs in the browser on any smartphone with a camera, and requires no scanning devices or installations on the equipment.

Question 5

How does the scan-code technology work?

Accepted Answer

Every asset gets a unique code that is printed and attached to it. Scanning it opens a short page to report a fault, review documents, or start a round — no manual searching through lists.

Question 6

Can I add multiple users with different permissions?

Accepted Answer

Yes. Roles include system administrator, maintenance manager, movement controller, technician, warehouse keeper, accountant, and view-only — each role with a defined project scope.

Question 7

Does the system provide document-expiry alerts?

Accepted Answer

Yes. Licenses, registrations, insurance, periodic inspections, and operating permits are linked to their expiry dates, and the alert arrives ahead of expiry by a lead time you set for each type.

Question 8

Can the system be customized to my company’s needs?

Accepted Answer

Modules are enabled or hidden per company individually. Enterprise plans additionally offer custom features, ERP integrations, and dedicated branding.

Question 9

How do incident logging and the damage map work?

Accepted Answer

An interactive map for marking damage locations on the vehicle, with photos, estimated cost, and the insurance coverage share — so the net cost to the company appears automatically.

Question 10

What is the digital custody and handover system?

Accepted Answer

A handover and receipt form carrying a condition rating, meter reading, photos, and a digital signature, exported as a file with a verification code — so the condition at return is compared against what was handed over.

Question 11

Does the system predict failures before they happen?

Accepted Answer

The report classifies assets into urgent, upcoming, and scheduled based on the frequency of recorded faults and operating hours against the defined maintenance intervals. This is analysis of what was actually recorded — not standalone automated prediction.

Question 12

How does the system reduce unexpected breakdowns?

Accepted Answer

By scheduling maintenance on operating hours, kilometers, or dates, with an alert before it falls due — so repairs happen at a planned time instead of a sudden stop on site.

Question 13

What is the digital maintenance log?

Accepted Answer

A permanent history of everything done to the asset: its fault reports, its work orders, the parts issued to it and their cost — a lasting reference at valuation or sale.

Question 14

What happens when a driver reports a fault?

Accepted Answer

The report arrives instantly with photo, description, and location, and becomes a work order with a technician assigned and status tracking through approval and closure.

Question 15

Does the system track operating hours?

Accepted Answer

Yes — for each meter unit individually. The readings feed maintenance scheduling and fuel-consumption analysis at the same time.

Question 16

Are incident reports linked to insurance entitlement calculations?

Accepted Answer

Yes. Repair cost minus what insurance covers is calculated in the same file, with an annual report of incident costs.

Question 17

How does the custody system establish responsibility when equipment is damaged?

Accepted Answer

By documenting condition, fuel, and meter reading with photos and a signature at the moment of handover — so the comparison at return rests on a document, not memory.

Question 18

How do I start a free trial of the system?

Accepted Answer

By signing up directly. The trial is 15 days with every feature open and no credit card required.

Question 19

What determines the subscription price?

Accepted Answer

Only the number of assets and users. Features are open in every plan, capacities scale from small teams to major fleets, and anything beyond the largest plan is handled through the enterprise plan.

Question 20

Can I cancel my subscription at any time?

Accepted Answer

Yes — no long-term contracts. Auto-renewal is stopped, and your data remains exportable until the end of the paid period.

Question 21

Is there a discount for annual billing?

Accepted Answer

Yes — annual billing saves 20% compared to monthly, and other billing cycles with smaller discounts may be available on the pricing page.

Question 22

Where is my data hosted, and is it secure?

Accepted Answer

On cloud infrastructure with fully encrypted connections and periodic backups, with each company’s data completely isolated from others on every request.

Question 23

How do I reach you when I have a technical issue?

Accepted Answer

Via WhatsApp, email, or phone. Enterprise plans have a dedicated account manager.

Question 24

Can I export my data?

Accepted Answer

Yes. Asset tables, maintenance logs, fault reports, and reports export in formats ready for external processing.

Question 25

Do technicians need intensive training?

Accepted Answer

No. The interface is Arabic and direct, and most field actions start by scanning the asset’s code. Initial team onboarding is completed in a short session.

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